FAQ: General

General:

Q: I forgot my password, how can I reset it?

A: If you originally signed up with an email you can submit a password reset request here:

www.toppsapps.com/marvel/forgot_password

Note: If you created your account with Google or Facebook, please try signing with those methods. If you continue to encounter issues, please contact us at [e-mail]

Q: I’m having trouble signing in. How can I get help?

A: If you’ve encountered a bug or would like to report an issue, please feel free to contact our customer service folks at: [e-mail]. Please include as much detail as possible and a screenshot if possible

Q: I’ve run into a problem. What should I do?

A: If you’ve encountered a bug or would like to report an issue, please feel free to contact our customer service folks at: [e-mail]. Please include as much detail as possible and a screenshot if possible.

Q: How can I earn more Coins?

A: You can acquire more Coins by from the Claims screen, by completing Missions completing and watching “Watch to earn” videos.

Q: Why can’t I earn coins through TapJoy?

A: Due to recent restrictions, TapJoy will no longer be available for iOS users. We are currently investigating other Coin “offer wall” options and we will keep you posted on this situation as it develops.