FAQ: VIP Program

Q: What is the VIP Program?

A: The VIP program is a program to recognize our most dedicated users, and provide them with additional content, special offers, and benefits.

Q: How do I become a VIP?

A: Users that acquire enough VIP Points in a given month from Bundle purchases, will be eligible to receive VIP status for the following month. 

Example: User CAPTAIN_A acquires enough VIP Points in June to qualify for VIP. They will receive all VIP benefits in the month of July. 

Q: What are the benefits of being a VIP? What are the thresholds? And how many VIP Points do I need to reach each level?

Trainee (100 VIP Points)

• 50K Coins
• VIP Exclusive Card
• Trainee Access Diamond Bundle 

Agent (1,000 VIP Points)

• 100K Coins
• VIP Exclusive Card
• Agent Access Variant
• 2 Agent Access Diamond Bundles

Operative (5,000 VIP Points)

• 250K Coins
• Monthly Operative Badge
• VIP Exclusive Card
• Agent Access Variant
• Operative Access Card in Gold and Steel Variants
• 2 Operative Access Diamond Bundles

Hero (10,000 VIP Points)

• 500K Coins
• Monthly Hero Badge
• Agent Access Variant
• Operative Access Card in Gold and Steel Variants
• Hero Access Card in Gold and Steel Variants
• 2 Hero Access Diamond Bundles

VIP Benefits as of September 19th, 2019, please check the app for the most up to date information. 

Q: Where can I claim my VIP Items?

A: Check your Inbox at the top right-hand corner of your screen (pictured below) and keep an eye on the News section for announcements regarding VIP benefits and when you can expect to claim your items. 

Q: I still have questions. Who should I contact?

A: You can contact our Customer Support folks if you have additional questions or concerns. Follow this link to submit your request. 

Please remember to include as much info as you can so we can address your concern as quickly as possible.